Jody Hayes' Quick Business Tips Video #85 How to manage online reviews

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Jody Hayes is the woman behind Jody’s Quick Business Tips, which is inspired by her passion to share her secrets to success.

Director of Red Carpet Events, Jody Hayes, is a highly motivated business owner and real estate agent, entrepreneur, speaker and solutions focused professional.

In Tip #85, Jody shares her views on how to deal with online reviews.

So how do you deal with both positive and negative online reviews?

Positive Reviews:

- Thank the client for their review (if it’s on social media - respond to their review with a comment).

- A week later, send that client a hand written card. This shows you really value their business and you are committed to giving them the best customer service possible.

Negative Reviews:

- Never ignore negative reviews!

- Respond to the review in a timely matter and apologize for their experience.

- Contact them afterwards and ask how you can solve the problem and offer them some form of discount to lighten the mood.

(Jody Hayes' Quick Business Tips Video #85 How to manage online reviews)

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